Bionatic GmbH & Co. KG is committed to protecting and respecting your privacy.
This policy any other documents referred to in it sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
Responsible in the sense of the data protection laws, in particular the EU data protection basic regulation, are:
Stella North BV
6231 SB Meerssen
Information we may collect from you
We may collect and process the following data about you:
• Information that you provide by filling in forms on this website. This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with our site.
• If you contact us, we may keep a record of that correspondence.
• Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data.
This data is stored and used without reference to your person (anonymously).
If you register in our webshop, then we store your personal data, such as the correct salutation, your first and last name, your contact details (telephone, e-mail address), your billing and delivery addresses, your order data.
For the security of your personal data, eg. For example, during the login to your account and in the ordering process, we use SSL encryption. During the transmission of data to our web server, your data will be rendered unrecognizable and unrecoverable for third parties.
We do not store payment information about credit cards, PayPal accounts or other payment services or systems. Only if you give us a written SEPA direct debit authorization, then we will save the account details you provided in writing.
The data collection in our webshop happens by means of so-called cookies and by your direct input on one of our web pages.
What happens to your data?
Your personal data we use only earmarked, such e. g.
• for the processing of your orders or the provision of services,
• to obtain security in the order and payment process (credit check, fraud prevention),
• to advertise (using newsletters, retargeting) our products,
• to meet the requirements of laws,
The processing of data is based exclusively on each individual case.
Your Affected Rights
You can always exercise the following rights under the given contact details:
• information about your stored data and their processing,
• correction of incorrect personal data,
• deletion of your stored data,
• limitation of data processing, if we are not allowed to delete your data due to legal obligations,
• objection to the processing of your data with us and
• data portability, if you have consented to the data processing or have signed a contract with us.
If you have given us your consent, you can revoke it at any time with effect for the future.
Purposes of data processing by the responsible body and third parties
• you have given your explicit consent,
• processing is required to execute a contract with you,
• the processing is necessary to fulfill a legal obligation,
processing is necessary to safeguard legitimate interests and there is no reason to believe that you have an overriding legitimate interest in not disclosing your information.
Collecting general information when visiting our website
When you access our website, information of a general nature is automatically collected by means of a cookie. This information (server log files) contains about the type of web browser, the operating system used, the domain name of your Internet service provider and the like. This is only information that does not allow conclusions about your person.
This information is technically necessary to correctly deliver the contents of websites requested by you and is mandatory when using the internet. They are processed in particular for the following purposes:
• ensuring a hassle-free connection of the website,
• ensuring a smooth use of our website,
• evaluation of system security and stability as well
• for further administrative purposes.
The processing of your personal data is based on our legitimate interest for the above purposes for data collection. We do not use your information to draw conclusions about you. The recipient of the data is only the responsible body and possibly the processor.
Anonymous information of this kind may be statistically evaluated by us to optimize our website and the underlying technology.
Registration on our website
To protect the security of your data during transmission, we use state-of-the-art encryption techniques (such as SSL) over HTTPS.
When users leave comments on our site, they will also be saved the time of their creation and the username previously chosen by the site visitor. This is for our security, as we may be prosecuted for any illegal content on our website, even if created by users.
Like many other websites, we also use so-called "cookies". Cookies are small text files that are transferred from a website server to your hard drive. This automatically gives us certain data, such as IP address, browser used, operating system and your connection to the Internet.
Cookies can not be used to launch programs or to transfer viruses to a computer. Based on the information contained in cookies, we can facilitate your navigation and enable the correct display of our websites.
In no case will the data collected by us be passed on to third parties or a link with personal data will be established without your consent.
On the basis of your expressly given consent, we will regularly send you our newsletter or comparable information by e-mail to your specified e-mail address.
For the receipt of the newsletter the indication of your E-Mail address is sufficient. When you sign up to receive our newsletter, the data you provide will be used exclusively for this purpose. Subscribers may also be notified by email about circumstances relevant to the service or registration (such as changes to the newsletter offer or technical conditions).
For an effective registration we need a valid e-mail address. In order to verify that an application is actually made by the owner of an e-mail address, we use the "Double opt-in" procedure. For this purpose we record the order of the newsletter, the dispatch of a confirmation mail and the receipt of the requested answer. Further data is not collected. The data will be used exclusively for the newsletter and will not be passed on to third parties.
If you contact us regarding questions of any kind by e-mail or contact form, you give us your consent for the purpose of establishing contact. This requires the specification of a valid e-mail address. This serves for the assignment of the request and the subsequent answering of the same. The specification of further data is optional. The information provided by you will be stored for the purpose of processing the request and for possible follow-up questions. After completing the request, personal data will be deleted.
Use of Google Analytics
Our website uses Google Analytics, a web analysis service of Google Inc. (following: Google). Google Analytics uses so-called "cookies", which are text files that are stored on your computer and allow an analysis of the use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, due to the activation of IP anonymization on these websites, your IP address will be shortened by Google beforehand within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. The IP address transmitted by Google Analytics within the framework of Google Analytics will not be merged with other data provided by Google.
Using Script Libraries (Google Webfonts)
In order to render our content correctly and graphically appealing across browsers, we use script libraries and font libraries on this website, such as: Google Webfonts (https://www.google.com/webfonts/). Google web fonts are transferred to the cache of your browser to prevent multiple loading. If the browser does not support Google Web fonts or prohibits access, content will be displayed in a standard font.
The call of script libraries or font libraries automatically triggers a connection to the operator of the library. It is theoretically possible - but currently also unclear whether and if so for what purposes - that operators of such libraries collect data.
Using Adobe Typekit
Using Google Maps
This website uses Google Maps API to visually display geographic information. When using Google Maps, Google also collects, processes and uses data about the use of map features by visitors. For more information about Google's data processing, please refer to the Google Privacy Notice. There you can also change your personal privacy settings in the privacy center.
Detailed instructions on how to manage your own data related to Google products can be found here.
This website uses the web analysis service with bid management of the intelliAd Media GmbH, Sendlinger Str. 7, 80331 Munich. Anonymised usage data are processed and aggregated in order to design and optimize this website, as well as to create usage profiles from these data. When using the intelliAd tracking there is a local storage of cookies. You have the right to object to the processing of your usage data. Use the intelliAd Opt-Out function.
Embedded YouTube videos
On some of our websites, we embed YouTube videos. The corresponding plug-ins are operated by YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. When you visit a page with the YouTube plug-in, it will connect to YouTube's servers. It tells YouTube which pages you visit. If you are logged in to your YouTube account, YouTube can assign your surfing behavior to you personally. You prevent this by logging out of your YouTube account beforehand.
Anyone who has disabled the storage of cookies for the Google Ad program will not have to expect any such cookies when watching YouTube videos. However, YouTube also stores non-personal usage information in other cookies. If you want to prevent this, you must block the storage of cookies in the browser.
Our website uses Google Conversion Tracking. If you have reached our website via an advertisement sent by Google, Google Adwords will set a cookie on your computer. The conversion tracking cookie is set when a user clicks on a Google-served ad. These cookies lose their validity after 30 days and are not used for personal identification. If the user visits certain pages on our website and the cookie has not expired, we and Google may recognize that the user clicked on the ad and was redirected to this page. Each Google AdWords customer receives a different cookie. Cookies can not be tracked through AdWords advertisers' websites. The information gathered using the conversion cookie is used to generate conversion statistics for AdWords advertisers who have opted for conversion tracking. Customers are told the total number of users who have clicked on their ad and become a conversion tracking tag page provided side. However, they do not receive information that personally identifies users.
If you do not want to participate in the tracking, you can refuse the required setting of a cookie - for example, via a browser setting that generally disables the automatic setting of cookies or sets your browser to block cookies from the domain "googleleadservices.com".
Please note that you are not allowed to delete opt-out cookies as long as you do not want to record measurement data. If you have deleted all your cookies in the browser, you must set the respective opt-out cookie again.
Using Facebook, Google+, Twitter and Instagram plugins
Insofar as we use so-called social plugins ("plugins") of the social networks Facebook and Google+, the microblogging services Twitter and Instagram on our website, these services are provided by the companies Facebook Inc., Google Inc., Twitter Inc. and Instagram LLC. offered ("provider").
• Facebook is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). An overview of the plugins of Facebook and their appearance can be found here: Facebook for developers
• Google+ is operated by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA ("Google"). An overview of Google's plugins and their looks can be found here: Google developers
• Twitter is operated by Twitter Inc., 1355 Market St, Suite 900, San Francisco, CA 94103. For an overview of the Twitter buttons and their look, click here: Twitter buttons
• Instagram is operated by Instagram LLC., 1601 Willow Road, Menlo Park, CA 94025, USA ("Instagram"). An overview of the Instagram buttons and their appearance can be found here: Instagram badges
If you visit a page of our website that contains such a plugin, your browser will connect directly to the servers of Facebook, Google, Twitter or Instagram. The content of the plugin is transmitted by the respective provider directly to your browser and integrated into the page. By integrating the plugins, the providers receive the information that your browser has accessed the corresponding page of our website, even if you do not have a profile or are currently not logged in. This information (including your IP address) is transmitted from your browser directly to a server of the respective provider in the USA and stored there. If you are logged in to one of the services, the providers can directly assign the visit to our website to your profile on Facebook, Google+, Twitter or Instagram. If you interact with the plugins, for example the "Like", the "+1", the "Tweet" or the "Instagram" button, the corresponding information is also transmitted directly to a server of the provider and saved there. The information will also be published on the social network, on your Twitter or Instagram account and displayed there in your contacts.
• Privacy Notice from Twitter
If you do not want Google, Facebook, Twitter or Instagram to directly assign the data collected via our website to your profile in the respective service, you must log out of the corresponding service before you visit our website. You can completely prevent the loading of plugins with add-ons (script blocker) for your browser.
Please search the add-on or help setting of your browser for add-ons.
Retargeting / Remarketing
This website uses retargeting services from the following providers:
The retargeting technology makes it possible to specifically target visitors to our websites with personalized, interest-based advertising that has already taken an interest in our shop and our products. The insertion of the advertising material is based on a cookie-based analysis of the previous user behavior, but no personal data is stored. In the case of retargeting technology, a cookie is stored on your computer or mobile device in order to collect anonymous data about your interests and thus to adapt the advertising individually to the stored information. These cookies are small text files that are stored on your computer or mobile device. This will give you advertising that most likely matches your product and information interests.
You may permanently opt-out of Google's ad serving cookies by downloading and installing the browser plug-in available at the following link.
If you do not wish to collect data via Facebook Custom Audience, you can disable Custom Audiences here.
If you have questions about privacy, please write us an e-mail or contact us directly by phone:
hotline: +31 (0) 43 203 00 34
Stella North BV
6231 SB Meerssen
Your Greenbox Bionatic team